Communication Barriers (Cambridge International IGCSE Business)

Barriers to Effective Communication

Spec point — • How communication barriers arise and problems of ineffective communication; how communication barriers can be reduced or removed

• Barriers to communication hinder the flow of information, leading to potential misunderstandings, conflicts and inefficiency

The barriers to communication

Barriers to communication and how to overcome them

1. Language and jargon

• The use of technical terminology or industry-specific jargon can be misunderstood

• Industry- or business-specific acronyms can confuse new staff

• Staff in businesses that operate across international borders may speak different languages

• Reducing the barrier:

  • Use of jargon or terms which are too technical should be minimised
  • An agreed language for key communications is implemented

1. Noise and distractions

• Loud machinery or a crowded workspace can interfere with effective communication

• Distractions, including phone notifications and email alerts, which can divert attention

• Reducing the barrier:

  • Choose communication methods that are relevant to the workplace
  • Limit distractions such as pop up messages and unnecessary emails

1. Lack of feedback

• The absence of feedback can affect understanding and lead to misunderstandings

• Messages may require urgent clarification or correction to avoid mistakes being made

• Reducing the barrier:

  • Where appropriate, select methods that allow for feedback
  • Encourage an open culture where employees are confident to ask questions

1. Cultural differences

• Cultural norms and expectations can affect communication style

• Reducing the barrier:

  • Build a culture of teamwork and respect amongst employees
  • Include cultural awareness in training and development programmes

1. Lack of time

• Busy work schedules and competing priorities can limit the time available for communication

• Reducing the barrier:

  • Schedule meetings in shared calendars
  • Amend workloads to ensure effective communication can take place

1. Technological barriers

• Technical issues such as poor internet connections, malfunctioning equipment or unfamiliarity with platforms can slow communication

• Reducing the barrier:

  • Invest in good quality ICT systems and conduct regular updates and maintenance to avoid slow or poor quality connections