At Hilbert’s Hotel three quarters of customers leave feedback upon departure by writing a comment in a book on the reception desk. Karla, the manager, decides to get rid of the feedback book and instead leaves a feedback form in each room. To test whether this new system has made a difference to the proportion of guests who leave feedback, Karla forms a sample using the next 80 room bookings. Once the 80 sets of guests leave Hilbert’s Hotel, Karla counts that 65 feedback forms have been completed.
When X∼B(80,43) the following probabilities are given:
P(X<65)=0.8792P(X≤65)=0.9260P(X=65)=0.0468P(X≥65)=0.1208P(X>65)=0.0740
Test, using a 10% level of significance, whether there is evidence to suggest that the feedback forms have changed the proportion of guests who leave feedback. State your hypotheses clearly.